Privacy policy

Effective Date: October 13, 2026
Last Updated: October 13, 2026

Silent Infusion (silentinfusion.com, referred to as “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.
By accessing our website or purchasing our products, you consent to the practices described in this policy.
1. Information We Collect
We collect only the personal information necessary to fulfill your orders and provide a seamless tea shopping experience:

  • Contact & Shipping Details: When you place an order or contact us, we collect your name, shipping address, billing address, email address, and phone number.
  • Order & Transaction Data: Information about the specialty teas and teaware you purchase, order history, and payment status. (Note: Payment card details are processed directly and securely by our payment processor, such as Square; we do not store full credit card numbers or security codes on our servers.)
  • Communications: Information you provide when contacting us via our contact form or customer support email (contact@silentinfusion.com).
  • Technical & Browsing Data: Like most websites, we may collect basic technical data automatically via cookies and similar tools, such as your IP address, browser type, device information, and pages visited, to ensure website functionality and security.

2. How We Use Your Information
We use your personal information strictly for legitimate business purposes:

  • Order Fulfillment: Processing, packaging, and shipping your tea and teaware orders.
  • Customer Communication: Sending order confirmations, shipping tracking numbers, and responding to inquiries or return requests.
  • Store Improvement & Security: Protecting our website from fraudulent activity, spam, and security threats.
  • Marketing (Optional): If you subscribe to our newsletter or tea journal updates, we may send you occasional brand updates. You may opt out or unsubscribe at any time via the link in any email.

3. We Do Not Sell Your Personal Information
Silent Infusion does not sell, rent, or trade your personal information to third parties for monetary or commercial consideration. We also do not share your personal information for cross-context behavioral advertising.
4. Third-Party Service Providers
We only share information with trusted third-party partners who help us run our business and fulfill our obligations to you:

  • Payment Processors (e.g., Square): To securely process credit card transactions.
  • Shipping Carriers & Platforms (e.g., USPS, UPS, shipping logistics): To generate shipping labels and deliver your package to your door.
  • Website Infrastructure & Security (e.g., Cloudflare): To host, route, and protect our website against malicious traffic.

All service providers are bound by strict obligations to maintain the confidentiality and security of your information.
5. Cookies & Tracking
Our website uses essential cookies necessary for site functionality (such as keeping items in your shopping cart and facilitating secure checkout). We do not use intrusive spyware or third-party data tracking networks. You can configure your browser to reject cookies, though some website features may not function properly.
6. Your Rights Under California Law (CCPA / CPRA)
If you are a California resident, you have specific privacy rights regarding your personal information:

  • Right to Know / Access: The right to request information about the categories and specific pieces of personal information we have collected about you over the past 12 months.
  • Right to Delete: The right to request the deletion of personal information we have collected from you, subject to certain legal exceptions (such as maintaining records for tax, legal, or order fulfillment purposes).
  • Right to Correct: The right to request correction of inaccurate personal information.
  • Right to Non-Discrimination: We will not discriminate against you (by denying goods, charging different prices, or providing a different quality of service) for exercising any of your privacy rights.

7. How to Exercise Your Rights
To exercise any of your California privacy rights, please submit a request to us:

  • By Email: Send an email with the subject line "California Privacy Request" to contact@silentinfusion.com.
  • Via Web Form: Submit a message through our Contact Form.

We will verify your identity (typically by matching your email address with our order records) and respond to verifiable requests within 45 calendar days, as required by California law.
8. Data Retention & Security
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including complying with commercial recordkeeping, tax, and legal obligations. We implement standard, industry-recognized technical and administrative security measures to protect your data.
9. Children’s Privacy
Our website is not directed to children under 13 (or under 16 for California residents). We do not knowingly collect personal information from minors without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted directly to this page with an updated "Effective Date."
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us directly at Contact Us or Email: contact@silentinfusion.com