Refund policy

Effective Date: October 13, 2026
Last Updated: October 13, 2026

At Silent Infusion (silentinfusion.com), we take immense pride in the craft, terroir, and quality of our loose-leaf teas and artisanal teaware. We want you to enjoy every moment of your tea ritual. If something isn’t quite right with your order, we are here to help make it right.
1. 14-Day Return Window
We accept returns for eligible items within 14 calendar days from the date your tracking indicates delivery. To initiate a return, please contact us at contact@silentinfusion.com with your order number.
2. Return Eligibility by Category
• Specialty Teas (Food Safety & Hygiene)
Due to stringent food safety and sanitation standards:

  • Unopened Teas: Teas in their original, unopened, vacuum-sealed pouches and undamaged outer packaging are eligible for return or exchange within 14 days of delivery.
  • Opened Teas: Once a tea pouch’s seal has been opened or compromised, we cannot accept returns or process refunds. We appreciate your understanding in upholding health and safety guidelines.

• Teaware & Accessories

  • Unused teaware, ceramics, and glassware in their original, brand-new condition and complete packaging (including boxes, wrapping, and protective materials) are eligible for return within 14 days of delivery.
  • Items showing signs of use, tea stains, wash marks, or missing original packaging cannot be accepted.

3. Damaged in Transit or Incorrect Items
We take great care in packaging our delicate teas and ceramics. However, if your order arrives damaged or incorrect:

  1. Please inspect your package upon arrival.
  2. Contact us at contact@silentinfusion.com within 72 hours of delivery.
  3. Include your order number along with clear photos of the damaged item, exterior box, and shipping label.

Once verified, we will immediately send a replacement at no additional cost to you, or issue a full refund (including shipping fees).
4. Return Process & Shipping Costs

  1. Request a Return: Email contact@silentinfusion.com with your order number and the reason for return.
  2. Package Safely: Securely package the eligible items in their original boxes to prevent damage during return transit.
  3. Ship Your Return:
  • Standard Returns: Customers are responsible for return shipping postage. We strongly recommend using a trackable shipping service. Original shipping fees are non-refundable.
  • Our Error / Transit Damage: If the return is due to our fulfillment error or transit damage, Silent Infusion will provide a prepaid return label.

5. Refunds & Processing Time

  • Once your returned package is received and inspected at our workshop, we will notify you by email.
  • Approved refunds will be processed automatically back to your original payment method within 3–5 business days. (Please note that your bank or credit card company may require additional business days to post the transaction to your statement.)

6. Need Assistance?
If you have questions about a product, brewing parameters, or your return eligibility, our team is always happy to assist you:

  • Email: contact@silentinfusion.com
  • Contact Form: Contact Us