Shipping policy

Effective Date: October 13, 2026
Last Updated: October 13, 2026

Thank you for visiting and shopping at Silent Infusion (silentinfusion.com).

1. Order Processing & Dispatch
All orders are hand-packaged with care. We process and hand over all orders to our shipping carriers within 7 business days (Monday through Friday, excluding U.S. federal holidays) following order confirmation. 

2. Delivery Times & Transit (Carrier Dependent)
Once your order has been dispatched, delivery time depends on the shipping carrier (such as USPS or UPS) and the shipping method selected at checkout:
Standard Domestic Shipping (U.S.):Typically 3–5 business days in transit after pickup.
Delivery Estimates:Delivery dates are estimated by the carriers and are not guaranteed. Silent Infusion is not responsible for transit delays caused by weather, carrier disruptions, peak holiday volumes, or customs operations.

3. Tracking Your Order
You will receive an automated confirmation email with a tracking number once your package has shipped. Tracking updates may take 24–48 hours to appear after the initial carrier scan.

4. Shipping Address & Accuracy
Please review your shipping address carefully before checkout. We are unable to modify addresses once an order has entered fulfillment or dispatched. If a package is returned due to an invalid or incomplete address provided by the customer, the customer will be responsible for additional shipping fees to reship.

5. Damaged Items or Missing Packages
Damaged in Transit: We package all fragile teaware and tea tins with strict protective packing. If your item arrives damaged, please retain all original packaging and contact us within 72 hours of delivery with clear photos of the damaged item, exterior box, and shipping label.
Missing / Stolen Packages:If your tracking indicates "Delivered" but you cannot locate the package, please check around your residence and with neighbors before contacting your local carrier branch. While we are not liable for stolen packages post-delivery, we are happy to assist in filing a carrier investigation.

Questions about your shipment?  

  • Contact us directly at Contact Us or Email: contact@silentinfusion.com