Terms of service

Last Updated: October 13, 2026
Effective Date: October 13, 2026

Welcome to Silent Infusion (operated by Silent Infusion, referred to as “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website (silentinfusion.com), online store, content, and related services (collectively, the “Services”).
By visiting our website or purchasing something from us, you agree to be bound by these Terms. If you do not agree to all terms, please do not access or use our website.

1. Overview & Eligibility
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You agree not to use our products or website for any unauthorized or illegal purpose, or violate any applicable laws in your jurisdiction.

2. Online Store & Orders

  • Product Descriptions: We make every effort to display the colors, descriptions, and details of our loose-leaf teas, packaging, and artisan teaware accurately. Because tea is an agricultural product and handcrafted teaware involves artisan craftsmanship, natural variations in appearance, flavor notes, and glaze texture may occur.
  • Pricing & Availability: All prices are shown in USD and are subject to change without prior notice. We reserve the right to limit quantities, discontinue any product, or refuse any order at our sole discretion.
  • Order Modifications: If we make a change to or cancel an order, we will attempt to notify you using the email or billing address provided at checkout.


3. Incorporated Store Policies
Your use of our website and purchase of products are also governed by the following standalone policies, which are incorporated into these Terms by reference:

  • [Privacy Policy]: Explains how we collect, use, and protect your personal data in compliance with applicable privacy laws (including CCPA).
  • [Shipping Policy]: Details fulfillment timelines, domestic and international shipping options, and carrier delivery terms.
  • [Return Policy]: Details eligibility for returns and exchanges, including food hygiene standards and teaware return procedures.
  • [Food Disclaimer]: Details important product notes regarding natural caffeine content, tea storage, and FDA statements.

Please review each policy carefully before completing a transaction.

4. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all orders placed at our store. You agree to promptly update your account and payment details so that we can process your transactions and contact you as needed.

5. Intellectual Property
All content on this website—including the brand name Silent Infusion, logos, custom packaging band designs, website copy, tea journal articles, brewing guides, imagery, photography, and graphics—is the intellectual property of Silent Infusion and protected by United States and international copyright, trademark, and trade dress laws. You may not reproduce, copy, distribute, or exploit any part of our site or content without our express written permission.

6. Prohibited Uses
You are prohibited from using the site or its content:

  1. For any unlawful purpose or to solicit others to perform unlawful acts.
  2. To infringe upon or violate our intellectual property rights or the rights of others.
  3. To submit false, fraudulent, or misleading information.
  4. To upload or transmit viruses, malicious code, or interfere with site security.
  5. To collect or track the personal information of other users through automated scraping or data harvesting.


7. Disclaimer of Warranties & Limitation of Liability

  • “As Is” & “As Available”: The Services and all products delivered to you are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
  • Liability Cap: To the maximum extent permitted by applicable law, Silent Infusion, its owners, directors, employees, or affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of the website or any products purchased. In all circumstances, our maximum aggregate liability shall not exceed the total amount actually paid by you for the product giving rise to the claim.


8. Indemnification
You agree to indemnify, defend, and hold harmless Silent Infusion, its officers, directors, contractors, and affiliates from any claim, demand, liabilities, losses, and reasonable legal fees arising out of your breach of these Terms or your violation of any law or third-party rights.

9. Governing Law & Dispute Resolution

  • Governing Law: These Terms and any purchases made shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.
  • Venue: Any dispute or legal action arising from these Terms shall be resolved exclusively in the state or federal courts located in Alameda County, California.
  • Class Action Waiver: You agree that any claim or dispute must be brought on an individual basis and not as a plaintiff or class member in any class, collective, or representative proceeding.


10. Changes to Terms
We reserve the right to modify or replace these Terms at any time by updating this page. Your continued use of the website following any changes constitutes acceptance of the new Terms.

11. Contact Information
If you have any questions regarding these Terms of Service, please contact us at:

  • Brand: Silent Infusion
  • Email: contact@silentinfusion.com